CUSTOMER SERVICE REPRESENTATIVE

YKK AP America Inc. • FL

95d

About The Position

The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.

Requirements

• High school diploma or general education degree (GED) plus 2 years as a Customer Service Representative with YKK AP or 2 years of customer service experience in the glazing industry; or equivalent combination of education and experience.
• Be vigilant about safety.
• Quality - conscious, oriented to excellence.

Responsibilities

• Communicates with customers by phone or in person and receive orders.
• Performs order entry by keying purchase information into the computer program.
• Handles and resolves customer complaints and billing issues.
• Acts as liaison between customers, sales group, and manufacturing facility.
• Assists customers with the pricing of standard materials.
• May solicit sales of new or additional products.
• Other duties may be assigned.

Benefits

• Competitive compensation packages
• Training and advancement opportunities
• Comprehensive benefits package designed to provide security

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees