Customer Service Representative

Leaffilter North-posted 9 months ago
Full-time • Entry Level
Hudson, OH
Specialty Trade Contractors
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Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

  • Initiate outbound calls for customer leads generated from the canvassing team.
  • Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
  • Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
  • De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution.
  • Exceed customer service expectations by providing an outstanding experience to every potential customer.
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality.
  • Promote teamwork through consistency, reliability, and group cohesiveness.
  • Must hold a valid driver's license.
  • Performs other duties as assigned by supervisor.
  • High School Diploma or equivalent.
  • Must possess effective verbal and written communication skills and other web-based programs.
  • Must possess multi-tasking proficiency in ability to type while speaking to customers.
  • Ability to work independently as well as in a team environment.
  • Must be customer-oriented and able to effectively troubleshoot and resolve customer questions and concerns.
  • Ability to adapt to new situations and learn quickly.
  • High level of flexibility in a constantly changing environment.
  • Ability to make decisions quickly by balancing company guidelines and customer needs.
  • High degree of dependability, motivation, and flexibility.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
  • Previous experience in a dynamic call center or customer service role.
  • Home Improvement knowledge and or experience.
  • Industry-best compensation packages
  • Fully paid health, dental, and vision insurance
  • 401k with company match
  • Paid time off including paid parental leave
  • Individualized career development programs
  • On-demand lunch program
  • Childcare assistance
  • Free gym membership
  • Employee assistance programs, including legal, financial planning, and counseling
  • Employee discount marketplace
  • Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee.
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