Customer Service Representative

Applied Industrial Technologies • Warren, OH

378d

About The Position

The Customer Service Representative (CSR) role at Applied Industrial Technologies involves providing expert assistance to customers regarding a wide variety of industrial products. Unlike typical CSR positions, this role emphasizes building ongoing business relationships through repeated contact and consultation, particularly in a service and parts center environment. The CSR will be responsible for quickly and efficiently addressing customer needs, especially during equipment breakdowns, and may also engage in hands-on tasks requiring mechanical aptitude. This position serves as a foundational step towards potential sales or management career paths.

Requirements

• Minimum 6 months of customer service experience
• Mechanical and mathematical aptitude
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly Excel
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred
• Knowledge of industrial distribution products and hydraulics, preferred

Nice To Haves

• SAP / ERP experience
• Knowledge of industrial distribution products and hydraulics

Responsibilities

• Assist customers by phone and in person at our facility
• Help customers get the parts they need
• Interact extensively with customers to clarify their needs, research, and recommend parts
• Meet / exceed monthly sales goals while increasing customer satisfaction
• Provide quotes
• Take orders
• Provide post order service
• Physically measure specs on a wide variety of parts

Benefits

• Base salary and bonus opportunities
• Health, vision, and dental coverage
• 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: High school or GED