Customer Service Representative

Uline • Dallas, TX

433d • $49,920 - $58,240

About The Position

As a Customer Service Representative at Uline, you will play a crucial role in delivering exceptional service to our customers. This position involves processing customer orders and inquiries in a collaborative call center environment, utilizing advanced technology to ensure a smooth experience. You will become a product and solutions expert, helping customers navigate our website and answering their questions confidently. This role is on-site and requires a passion for customer service as we continue to grow and create new career opportunities.

Requirements

• High school diploma or equivalent; Bachelor's degree preferred.
• Prior customer service experience is a plus, but training will be provided.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email, and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently.

Benefits

• Complete medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts and wellness programs.
• 401(k) with 6% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program for professional continuing education.
• Bonus programs including annual performance, sales goals, and profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees