Uline-posted about 1 year ago
$49,920 - $58,240/Yr
Full-time • Entry Level
Dallas, TX
5,001-10,000 employees
Merchant Wholesalers, Nondurable Goods

As a Customer Service Representative at Uline, you will play a crucial role in delivering exceptional service to our customers. This position involves processing customer orders and inquiries in a collaborative call center environment, utilizing advanced technology to ensure a smooth experience. You will become a product and solutions expert, helping customers navigate our website and answering their questions confidently. This role is on-site and requires a passion for customer service as we continue to grow and create new career opportunities.

  • Process customer orders and inquiries in a collaborative call center using world-class technology.
  • Communicate with customers over phone, email, and chat.
  • Help customers navigate Uline's website and online ordering.
  • Become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently.
  • High school diploma or equivalent; Bachelor's degree preferred.
  • Prior customer service experience is a plus, but training will be provided.
  • Complete medical, dental, vision, and life insurance coverage.
  • Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program for professional continuing education.
  • Bonus programs including annual performance, sales goals, and profit sharing.
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