M&M Precision Plumbing And Heating Corp.-posted about 1 year ago
$35,360 - $52,000/Yr
Part-time • Entry Level
Ronkonkoma, NY

We are seeking a Customer Service Representative to join our team, focusing on providing excellent communication and assistance to customers in a fast-paced environment. The role involves handling customer inquiries, resolving complaints, and maintaining accurate customer records.

  • Answer incoming customer inquiries via phone, email, and chat
  • Provide information about products and services
  • Resolve customer complaints and issues promptly
  • Process orders, returns, and exchanges
  • Maintain customer records accurately
  • Collaborate with other departments to ensure customer satisfaction
  • Strong phone etiquette and communication skills
  • Proficiency in English; fluency in Spanish is a plus
  • Ability to analyze customer needs and recommend appropriate solutions
  • Previous experience in sales or customer service is beneficial
  • Data entry skills with attention to detail
  • Competitive pay
  • Opportunities for career growth
  • Supportive work environment
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