Customer Service Representative

Conduent • China Grove, TX

374d • $31,200 - $31,200

About The Position

As an Onsite Customer Service Representative at Conduent, you will serve as the first point of contact for our client's customers, addressing inquiries and resolving issues related to their accounts. This role emphasizes active listening, effective communication, and problem-solving to deliver exceptional customer service. You will handle a high volume of calls and provide support through various channels, ensuring a world-class experience for every customer interaction.

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma or equivalent.
• Six months minimum experience in call center, customer service, and/or dispatcher experience.
• Customer service experience.
• Working knowledge of computer and Windows personal computer applications.

Nice To Haves

• 1+ years of previous call center experience.

Responsibilities

• Answer inbound calls from customers/clients with questions concerning their accounts.
• Respond to all customer inquiries using information learned during training and available resources.
• Identify customer needs to ensure complete and accurate service.
• Acknowledge and resolve customer complaints and difficult situations.
• Process required transactions via web-based applications.
• Submit research requests accurately and concisely.
• Maintain thorough knowledge of company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws.
• Provide support to other positions/operations during heavy workloads or absences.

Benefits

• Vacation, Sick Time, and Holiday Pay
• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
• 401K
• Incentive Plan - opportunity to earn up to an additional $350 a month contingent upon meeting metrics
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees