Customer Service Representative

CHESMAR HOMES • TX

80d

About The Position

At C Star Insurance, we are committed to protecting what matters most. As a trusted provider of comprehensive insurance solutions, we offer personalized coverage and exceptional service to individuals, families, and businesses. With a focus on integrity, innovation, and community, our team is passionate about making insurance simple, transparent, and accessible. Join a company where your contributions make a real impact, and where growth and collaboration are part of our everyday values.

Requirements

• College degree preferred; high school diploma or equivalent required.
• Minimum two years of insurance service experience (or other relevant professional services experience).
• Experience in a professional business environment required.
• Property & Casualty License required at date of hire.
• Must meet all continuing education requirements as outlined by the applicable State Insurance Commissioner.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Comfortable using tools such as Zoom, Google Meet, and similar software.
• Strong communication, organization, and customer service skills.
• Willingness to learn and adapt to new systems and technologies.

Responsibilities

• Provide responsive, timely, and consultative support for existing customers.
• Handle incoming customer service requests and assist with day-to-day insurance needs.
• Update customer interactions and contact information in the agency management system.
• Identify cross-sell opportunities by offering additional policy options to customers.
• Maintain compliance with all company and regulatory standards.

Benefits

• Competitive compensation
• Healthcare coverage
• 401(k) contributions
• Paid time off and holidays
• Opportunities for professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees