Customer Service Representative

VCA Animal Hospital • Orange Park, FL

103d • $15 - $18

About The Position

At VCA All Animal Hospital we are a small animal general practice, with 4 DVM's, and are AAHA accredited. We offer boarding and bath services. This position ranges from $15 - $18 / hour. As the face of VCA, the Veterinary Receptionist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Hospital maintenance and ensuring that facility is neat and clean at all times-both inside and outside
• Managing medical records, charts, reports and correspondence

Benefits

• Access to the people and resources of a large veterinary community
• Opportunities for growth and advancement
• Opportunities to give back through strong community partnerships and VCA Charities
• Medical, dental & vision insurance
• Employer-paid short-term and long-term disability insurance and life insurance
• Paid parental leave
• Paid vacation, paid sick time, holiday pay
• 401(k) with match
• Tuition support and scholarships for programs like veterinary technology and more
• Free wellness and self-care resources
• Generous hospital discounts and product discounts

What This Job Offers

• Industry: Professional, Scientific, and Technical Services