Customer Service Representative

Heartland Label Printers • Little Chute, WI

68d

About The Position

The Customer Service Representative is a key member of our team, responsible for ensuring exceptional service and seamless communication between customers, sales representatives, and internal teams. This position plays a vital role in managing customer inquiries, providing product and service information, resolving issues, and delivering outstanding customer experiences.

Requirements

• Accuracy: The extent to which an individual’s work is correct and error free within company policies and guidelines.
• Adaptability: The extent to which an individual can fit into a changing work environment.
• Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns, and seeking to build trust.
• Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations in order to clearly understand others’ message and intent, and received and processes feedback.
• Detail Oriented: The ability to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Organized: The ability of the individual to be structured and methodical in working skills.
• Problem Solving: The ability to recognize courses of action which can be taken to handle problems or potential problems.
• Time Management: The ability to effectively utilize available time for the completion of necessary job tasks.

Nice To Haves

• Two years of related experience

Responsibilities

• Demonstrate integrity and consistency in all interactions, ensuring the company’s Core Values are reflected in service delivery, team collaboration, and customer interactions.
• Respond to customer inquiries in a timely and professional manner, providing accurate information about products, services, and orders to ensure customer satisfaction.
• Inform customers in advance of potential issues with their orders (e.g., delivery delays or inventory issues) to maintain a positive customer experience and manage expectations.
• Identify sales opportunities to meet customer needs while contributing to overall company growth.
• Address customer complaints, returns, and order discrepancies promptly, ensuring effective resolution and escalating issues when needed.
• Support the identification of the root causes for recurring issues and contribute to the development and implementation of countermeasures to prevent future problems.
• Assist in resolving billing discrepancies, short payments, and other financial issues, collaborating with sales, accounting and accounts as needed.
• Work with accounts and customers on credit requests and manage the Credit Hold Order list to ensure timely resolution of financial issues.
• Work closely with teams in Sales, Operations, Scheduling, Shipping, and IT to ensure on-time deliveries and resolve customer issues.
• Communicate between departments to resolve customer-related issues quickly and efficiently.
• Take on additional tasks and responsibilities as required, contributing to the overall success of the customer service department and company operations.

Benefits

• Equal Opportunity Employer - Including Disabled and Veterans

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 51-100 employees