Customer Service Representative

Bellows Plumbing, Heating, Cooling & Electrical • Santa Cruz, CA

111d

About The Position

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR). The ideal candidate will possess excellent communication skills and provide outstanding service to our customers.

Requirements

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Prior customer service or call center experience

Nice To Haves

• Passionate about delivering exceptional customer service and creating memorable experiences
• Positive, solution-oriented attitude
• Great listener and clear communicator
• Natural relationship builder
• Thrives in a fast-paced, team-oriented environment
• Detail-oriented and organized
• Always looking for ways to improve

Responsibilities

• Respond to customer inquiries via phone and email
• Provide information about products and services
• Assist customers with scheduling repairs/services
• Collects and data enters information accurately and efficiently

Benefits

• Generous PTO program
• Excellent benefits for full-time employees
• Supportive environment that encourages continuous learning and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED