Customer Service Representative

Assa Abloy • Milan, TN

397d

About The Position

The Customer Service Representative at ASSA ABLOY will serve as the first point of contact for customers, providing exceptional service and support in a manufacturing environment. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of product knowledge. The representative will work closely with other departments to enhance customer experiences and contribute to process improvements.

Requirements

• High school diploma or GED.
• At least one year of customer service experience in a fast-paced environment.
• Previous experience in manufacturing, building materials, or commercial construction is a plus.
• Excellent verbal and written communication and listening skills.
• Good organizational, planning, and follow-up skills.
• General computer skills are required.
• Ability to maintain confidentiality of competitive and industry documents.
• Strong problem-solving abilities.
• Self-motivated with the ability to prioritize multiple tasks in a fast-paced environment.
• Basic math skills (addition, subtraction, fractions, decimals, etc.).

Responsibilities

• Provide exceptional service and support as the first point of contact for customers.
• Handle inquiries and resolve issues to ensure customer satisfaction.
• Provide general and technical information as requested by customers.
• Answer and respond to incoming calls regarding pricing, scheduling, delays, and technical inquiries.
• Manage after-sales orders including RGA, Short Schedule, and complaints.
• Assist teammates as needed to foster a collaborative environment.
• Respond promptly and effectively to written inquiries.
• Resolve customer complaints and concerns professionally.
• Maintain a high level of product knowledge to assist customers effectively.
• Collaborate with other departments to ensure seamless customer experiences.
• Identify opportunities for process improvements and contribute to team goals.
• Participate in providing a safe and harmonious working environment for all employees.
• Ensure compliance with governance policies, regulations, and laws.

Benefits

• Medical, Dental, Vision insurance
• 401(k) plan
• Short and Long-term Disability insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Employee Assistance Program
• Discount portal
• Recognition and well-being programs
• Paid Vacation and Sick Time
• 12 paid Company Holidays
• Tuition Reimbursement
• Learning and Career Development opportunities
• Competitive Salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees