Customer Service Representative
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About The Position
As a Customer Service Representative at City National Bank, you will be an integral part of our award-winning team dedicated to providing exceptional service to our customers. This role is designed for individuals who are passionate about customer service and are eager to contribute to a leading bank in the region. You will be the first point of contact for our customers, representing the bank in a professional and helpful manner. Your primary responsibility will be to address customer inquiries promptly and effectively, ensuring that each interaction reflects our commitment to excellence. In this position, you will identify and assess customers' needs, recommending appropriate banking products and services that align with their financial goals. You will process transactions accurately and efficiently, including deposits, withdrawals, and transfers, while educating customers on self-service options and assisting with online and mobile banking inquiries. Maintaining accurate customer records and documentation in compliance with banking regulations is crucial, as is collaborating with internal teams to address complex customer issues and ensure prompt resolution. City National Bank prides itself on fostering a positive and inclusive company culture. We believe in investing in our employees' growth and development, offering comprehensive training programs and clear career paths. By joining our team, you will not only contribute to our mission of providing exceptional service but also have the opportunity to advance your career within our organization. We value our employees' hard work and dedication, offering competitive compensation and a comprehensive benefits package that includes health insurance, retirement plans, and paid vacation.
