Customer Service Representative

Carstar Collision Specialists Inc West • Brownsville, TX

403d • Onsite

About The Position

The Customer Service Representative (CSR) at CARSTAR Collision Specialists is responsible for building exceptional customer relationships and driving sales through in-person and phone interactions. The role involves administrative support, maintaining the customer reception area, and ensuring a high level of customer satisfaction throughout the repair process.

Requirements

• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication, and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver's license and insurable driving record.

Nice To Haves

• Experience in a retail environment
• Experience with call center sales

Responsibilities

• Greets all walk-in customers in a professional and courteous manner.
• Answers and directs all phone traffic in a polite, courteous, and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explains CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair.
• Educates customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair, and on-time delivery).
• Schedules and records appraisal and delivery appointments.
• Updates and maintains the store scheduler with Office Manager.
• Collects and records payment for completed repairs; may perform some A/R.
• Files repair order paperwork accurately or records in CARSTAR management system.
• Provides customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
• Performs follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintains the front office and customer reception areas.
• Attends daily release meetings.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Repair and Maintenance
• Education Level: High school or GED