Customer Service Representative

UniFirst • TX

74d

About The Position

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

Requirements

• Associate’s degree; or equivalent combination of education and experience
• One or more Years related experience and/or training in the field
• Proficient in computer programs, such as Microsoft Word, Excel, and Access
• Experience with AS400 System beneficial
• Ability to effectively communicate verbally and in writing
• Ability to read, analyze, and interpret written instruction
• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be detailed and possess the ability to prioritize
• Good organizational skills
• Self-motivated, with the ability to work independently
• Must possess the ability to distinguish between colors
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Responsibilities

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner
• Excellent Data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Will be required to work overtime as necessary
• Maintain confidential information
• Participate in plant-wide safety activities
• Utilize any PPE that is mandatory or required in the production area

Benefits

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees