Customer Service Representative

American Furniture Warehouse • Thornton, CO

338d • $19 - $20

About The Position

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited to Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.

Requirements

• Professional with good communication skills and customer service experience.
• Identify and resolve issues and conflicts presented by customers.
• Proactively manage changes in dealing with each customer.
• Experience working both independently and in a team-oriented, collaborative environment.
• Strong interpersonal skills.
• Strong leadership abilities.
• Sales experience required (with AFW) or any other position that requires customer interaction.
• Experience with Storis, Word, and all office programs.
• Experience building successful relationships.
• Time management and organizational skills.
• Ability to follow directions and work independently.
• Positive attitude.
• Availability to work weekends, evenings, and holidays.

Nice To Haves

• Experience in a customer service role.
• Bilingual skills (for higher pay rate).

Responsibilities

• Provide fast, friendly, accurate service to customers.
• Explain AFW policy and procedures to customers.
• Resolve issues related to deliveries, orders, parts ordering, pickup, financing, and other customer inquiries.
• Collaborate with various managers and departments to resolve customer-related problems.
• Work with the AFW management team to prevent issues from occurring.

Benefits

• Full-time position with benefits (part-time has no full-time benefits).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 1,001-5,000 employees