Customer Service Representative

First Northern Bank Of Wyoming • Sheridan, WY

154d

About The Position

The Customer Service Representative provides basic cash receipt and payment services per the financial institution's procedures. This role involves interacting with customers, handling cash transactions, and promoting bank products while ensuring compliance with bank policies and regulations.

Requirements

• High school diploma or equivalent.
• Previous cash handling and banking experience is preferred but not required with the right candidate with the motivation and ambition to learn.
• Successful completion of an in-house training program or other approved training program.

Nice To Haves

• Knowledgeable of bank policies, procedures, and regulations.
• Attend training on bank/job-related topics.
• Ability to work both independently and as part of a team.
• Detail oriented.
• Excellent communication skills - both verbal and written.
• Proficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel).
• Computer savvy: able to learn new software quickly.
• Self-motivated and persistent in following through and learning quickly.
• Problem solver.
• Independent decision-makers within authority limits.

Responsibilities

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsements, and enter deposits into computer records.
• Cash checks and processes withdrawals; pays out money after signatures and customer balances are verified.
• Cross-educate and promote bank products like debit cards, online banking, and other financial institution products, including IRAs, certificates of deposit, safe deposit boxes, reloadable prepaid travel cards/gift cards, and money orders.
• Assist customers with questions about their accounts, online and mobile apps, telephone banking, Debit Cards, and credit card inquiries.
• Place check orders for customers.
• Receive mortgage, consumer loan, and other payments and ensure the payments match the balance due.
• Enter payments in the computer and generate customer receipts.
• Place a hold on accounts for uncollected funds.
• Assist with preparing cash shipments to the Federal Reserve.
• Count, check, and package coins and currency.
• Balance cash drawer at the end of the shift and compare totaled amounts to a computer-generated proof sheet.
• Report any discrepancies to the supervisor as necessary.
• Ensure that the teller station is properly stocked with forms, supplies, etc.
• Exchange Foreign Currency and redeem Savings Bonds.
• Balance and load ATM and troubleshoot any problems with the ATM.
• Report malfunctions of teller terminals and other equipment used at the teller station.
• Check night depository bags and record the correct information on the financial institution's forms.
• Assist with answering incoming calls and check-in and allow access to customers entering their Safety Deposit Box.
• May cross-train in other departments on operational functions.
• Participate as able with branch marketing and community involvement events.
• Perform additional duties as assigned as it relates to the position.

Benefits

• Equal opportunity for all, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics.
• Reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED