Customer Service Representative

Amsted Industries • Charlotte, NC

246d

About The Position

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution. This newly created opportunity is open due to increased market demand and growth of ConMet's Aftermarket business unit and will be based at our Charlotte, NC warehouse.

Requirements

• Associates degree or certificate
• Minimum two (2) + years of customer service experience
• Very strong written and verbal communication skills
• Excellent Excel skills
• Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)

Nice To Haves

• Manufacturing-related CSR experience
• Class 8/automotive and/or Plastics product experience
• SAP (or another ERP system such as Oracle or JD Edwards) experience
• Bilingual and able to read, write and speak Spanish proficiently

Responsibilities

• Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
• Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.
• Assists Accounts Receivable department regarding invoice discrepancies.
• Performs as the conduit for customer complaints in regards to shipments and products.
• Determines delivery implications and resolves problems or concerns meeting customer demand.
• When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
• Evaluates critical orders and inventory shortages and assigns priorities.
• Communicates needs to production, scheduling, and shipping.

Benefits

• Excellent base salary
• Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection
• Innovative vacation plan
• Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)
• Company 401k program
• Wellness reimbursement (up to $50 per month)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Primary Metal Manufacturing
• Education Level: Associate degree