Customer Service Representative

W.W. Grainger • Janesville, WI

409d • $35,880 - $38,376 • Remote

About The Position

The Customer Service Representative role at W W Grainger Inc. involves providing exceptional inbound phone service to customers, building and strengthening relationships through effective communication. This full-time position is based in Janesville, Wisconsin, and offers a supportive work environment with opportunities for career growth and development.

Requirements

• Strong communication skills, both verbal and written.
• Ability to think critically and make decisions based on customer needs.
• Experience in customer service or a related field is preferred.

Nice To Haves

• Experience with inbound call centers.
• Familiarity with industrial products or services.

Responsibilities

• Respond to a high volume of inbound phone calls from customers.
• Build and strengthen customer relationships through effective communication.
• Utilize critical thinking and decision-making skills to address customer inquiries and issues.
• Participate in an 8-week onsite training program to develop core skills.
• Adapt to a hybrid work environment after training, with options for remote work.

Benefits

• Starting pay of $17.25/hour with automatic raises in the first year.
• Hybrid work environment after training, allowing for flexibility in work location.
• Weekends off with a Monday to Friday work schedule.
• Opportunities for career advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees