Customer Service Representative
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About The Position
Carpe is a rapidly growing brand specializing in sweat solutions, founded in 2015 by David Spratte and Kasper Kubica. The company has gained recognition for its unique and effective products, which many users describe as life-changing. As a Customer Service Representative, also referred to as a Sweat Advisor, you will play a crucial role in helping the company achieve its ambitious growth goals. This position is based in Durham, North Carolina, and involves engaging with customers to address their sweat-related needs, ensuring they have a positive experience with Carpe's products. Your primary focus will be to retain loyal customers by managing their auto-renewals and processing order replacements, while also providing product suggestions and usage tips. You will be expected to understand customer trends and communicate effectively with the marketing and product teams to enhance the overall customer experience. The ideal candidate will be patient, kind, and intelligent, with a genuine love for helping people. At Carpe, we believe that exceptional customer service is key to our success, and we are eager to hear your ideas on how to contribute to this mission.
