Customer Service Representative

UnitedHealth Group • Grand Junction, CO

262d • $16 - $28 • Onsite

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast-paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all the above, every day. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. This customer-oriented professional service representative uses an advanced knowledge of customer service practices, procedures, policies, billing, contracts and benefits to respond to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services for all lines of business. If applicable, this representative primarily serves the Spanish speaking population. This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2775 Crossroads Blvd., Grand Junction, CO 81506. We offer 2 weeks of paid training. The hours during training will be 8:00am - 5:00pm MST, Monday - Friday. Training will be conducted onsite.

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of customer service experience within a call center
• Experience with Microsoft products including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams
• Must be able to work on-site at the office located at 2775 Crossroads Blvd., Grand Junction, CO 81506
• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm MST, including the flexibility to work occasional overtime, based on the business need

Nice To Haves

• 2+ years of healthcare-related customer service experience OR equivalent proficiency
• Fluency in Spanish, with the ability to translate information from English over the phone and in person

Responsibilities

• Works as part of the Customer Service group and helps meet the demands of the entire team in providing professional customer service via the telephone or in person
• Responds to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services, as well as NHP Medicaid RAE benefits and services
• Uses excellent interpersonal and communication skills, professional demeanor, tact, systems thinking, and a commitment to quality to serve the customer by assisting in the resolution of sensitive and complex health plan issues via the telephone, email, or in person
• Develop and maintain knowledge base to support special projects and research as needed
• Demonstrates exceptional levels of performance (e.g. statistics, aptitude for systems and proficiency in written and verbal communications)
• Produce electronic and written communications to customers and perform research and call-backs to customers
• May offer suggestions regarding process improvement and be responsible for other projects as assigned (e.g., retention, at-risk calls, etc.)

Benefits

• $1,000 Sign-On Bonus for External Candidates
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED