Customer Service Representative
About The Position
The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues. Essential job functions: Handle customer inquiries by email, phone. Data Entry Quoting, placing and scheduling orders provided by large customer base Provide information about the products and services Resolve customer issues and concerns Develop and maintain a knowledge base of the evolving products and services Manage files, update paperwork, distribute communications in a timely manner. Maintaining and growing customer relationships.
Requirements
- Minimum Previous experience in customer service, sales, or other related fields preferred
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Ability to build rapport with clients
- Ability to prioritize and multitask in a fast paced office environment
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Prior experience in inside sales, customer service, or order processing
- Ability to multitask in a fast-paced environment
- Excellent problem-solving ability and attention to detail.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant software
Responsibilities
- Handle customer inquiries by email, phone.
- Data Entry
- Quoting, placing and scheduling orders provided by large customer base
- Provide information about the products and services
- Resolve customer issues and concerns
- Develop and maintain a knowledge base of the evolving products and services
- Manage files, update paperwork, distribute communications in a timely manner.
- Maintaining and growing customer relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
