Bilingual Customer Service Representative

Fellers

11h • $16 - $18 • Remote

About The Position

The Customer Service Representative will be responsible for answering customer service inquiries. They will handle requests with a focus on improving satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining department service level targets.

Requirements

• Minimum 1 year experience in Call Center Customer service role
• Strong customer service and active listening skills
• Excellent communication skills
• Ability to prioritize work and manage time effectively
• Basic Computer Skills
• High School Diploma
• A passion for customer advocacy
• Proficient with Microsoft Office Suite

Responsibilities

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up with customer calls when necessary
• Document all call information according to standard operating procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees