Customer Service Representative
About The Position
We’re looking for a customer-focused, detail-oriented Customer Service Representative who thrives in a fast-paced environment and enjoys being the trusted connection between our customers and our internal teams. In this role, you’ll play a key part in delivering exceptional service, supporting order management, and ensuring a seamless customer experience from start to finish. If you’re a strong communicator, a proactive problem-solver, and passionate about turning everyday interactions into positive customer experiences—this role is for you.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1–3 years of experience in customer service, order management, or a related role
- Strong communication skills—both written and verbal
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
- Proficiency in Microsoft Office (Outlook, Excel, Word); experience with ERP/CRM systems a plus
- A collaborative mindset with the ability to work independently when needed
Nice To Haves
- You genuinely enjoy helping customers and solving problems
- You stay calm under pressure and handle challenges with professionalism
- You’re proactive, adaptable, and always looking for ways to improve
- You value teamwork and understand the impact of strong cross-functional collaboration
Responsibilities
- Serve as the primary point of contact for customers via phone, email, and internal systems
- Process customer orders accurately and efficiently, ensuring all details are complete and correct
- Respond to inquiries related to orders, pricing, availability, delivery timelines, and product information
- Partner closely with Sales, Logistics, Supply Chain, and other internal teams to resolve issues and meet customer expectations
- Proactively identify potential order or delivery issues and work quickly toward resolutions
- Maintain accurate customer and order records in ERP/CRM systems
- Support continuous improvement by identifying process enhancements and customer experience opportunities
- Represent the company with professionalism, empathy, and a solution-oriented mindset at all times
Benefits
- Competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
