Anaheim Showroom Customer Service

Jerome's Furniture•Anaheim, CA

7d•$18 - $21•Onsite

About The Position

If you would like to join a team that has fun loving, creative, hardworking and successful people, you need to APPLY TODAY!! JOB SUMMARY: Responsible for providing excellent service for internal and external customers. This position provides support to sales by processing transactions through all payment methods, including finance, verifying accuracy of orders and maintaining all in store reporting. We strive to build relationships with each and every guest to ensure a positive shopping experience and repeat business!

Responsibilities

Provide exceptional customer service by engaging and personalizing with all guests.
Maintain a professional demeanor when handling customer issues and take the appropriate steps to problem solve and find a solution.
Respond to customers and other departments in a timely manner via ticketing system, phone and email.
Follow up with customers and other departments as needed to ensure completion of tasks and requests.
Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries.
Research and resolve customer disputes regarding accounting and all general order discrepancies.
Verify and process order transactions paying close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types etc.)
Assist with Jerry’s Java area, including restocking supplies, baking cookies and brewing coffee.
Perform other job-related duties as assigned.
Work as a team on daily reporting for scheduled deliveries.
Verify all order information with customers and connect with other departments for special requests/accommodations to ensure a successful delivery.
Maintain all open order types and tactfully communicate status with customers (out of stock, layaway and special order).
Responsible for opening and closing procedures, including completion of project checklists and cash balancing.
Follow cash handling and finance procedures at point of sale, making sure to pay special attention to detail.
Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures on documentation during the checkout process.
Ensure filing systems are up to date and records are protected and secured.
Provide support to the office manager as needed.
Responsible for maintaining a clean and organized working space (ex. filing paperwork, restocking supplies etc)
Participate in office contests to support company goals.