Customer Service Representative- Onsite
About The Position
Customer Service Representative (Onsite) - Join Our Dynamic Team! Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Pittsburgh, PA, where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences. About Culligan: Culligan of Pittsburgh, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers. Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
Requirements
- Strong communication skills, both verbal and written.
- Quick problem-solving abilities for addressing unique customer needs.
- Meticulous attention to detail to ensure accuracy.
- Willingness to become a water treatment expert through training.
- Proficiency in Microsoft Office, data entry, and documentation.
- Multi-tasking ability with different computer programs.
- Collaborative team player with a friendly demeanor.
Responsibilities
- Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
- Address general water quality concerns and inquiries.
- Handle payments, invoices, billing inquiries, and assist with collections.
- Process daily and monthly administrative tasks as assigned.
- Efficiently schedule deliveries and service appointments.
Benefits
- Enjoy $0 deductible medical insurance with affordable premiums!
- Dental, vision, life insurance and more included in our comprehensive benefits package.
- Career growth opportunities through training and development.
- Competitive base pay, commission, and bi-annual employee incentives.
- 401k with employer match.
- Achieve work-life balance with a consistent Monday-Friday 8:00AM-4:30PM schedule.
- 7 paid Holidays and a competitive PTO package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
