Customer Service Representative

Analytical Research Laboratories•Oklahoma City, OK

32d•Onsite

About The Position

Customer Services Representatives are responsible for acting as a liaison between clients and ARL Bio Pharma. The position assists with account management, responds to sample inquiries, resolves complaints, and performs other tasks as assigned. Occupations matching closely with this position are Customer Service, Sales Support Specialists, Retail Salesclerks, Laboratory Technicians, and Pharmacy Technicians. This is an ideal job for a recent college graduate with experience in any of these fields of employment. There is potential for promotion to Technical Sales after sufficient training and effective performance indicating an aptitude for selling. Benefits include health, dental, life and disability insurance, paid time off, sick time off, holidays, 401K with company match, and more. The Company is subject to certain federal regulations and directives regarding a drug free workplace. Because of the Company's federal obligations and directives, as an employee of an analytical laboratory such as ARL Bio Pharma Inc., you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana. Work Schedule: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m.

Requirements

High school diploma is required
Prior customer service experience preferred
Prior laboratory experience preferred
Bachelor or Associate degree in science field preferred
Strong customer service, clerical/admin, or telephone sales skills
Strong organization, communication, and problem-solving skills
Ability to present information or respond to inquiries from groups of managers, associates, and customers
Proficient typing skills and PC literate
Familiarity with Microsoft Office programs
Ability to continuously improve customer service skills and systems knowledge
Ability to adapt quickly to a variety of software including web-based applications
Dependable with strong attention to detail and accuracy

Responsibilities

Be an advocate for our client base
Identify, research, and facilitate the resolution of customer concerns
Set up and maintain client accounts
Act as the liaison between clients and our labs
Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures
Maintain test catalog and other internal databases
Assist clients with web portal navigation
Assist accounting with pricing discrepancies and implement resolutions
Perform data entry
Assist accessioning with submission form interpretation
Perform other duties as required to meet client needs
Adherence to all ARL policies, procedures, protocols, and practices