Customer Service / Account Management
About The Position
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. NOTE: This is an onsite branch position working Monday through Friday. The branch operational schedule is 7:00AM to 3:30PM. Some flexibility is required with the working schedule and greatly appreciated by the business. The compensation range for this position is $23.00 to $28.00 per hour. Any other compensation range advertised in this job posting depicts that of a national average and is not specific to this position. As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside & outside sales, general warehouse operations and administrative support. This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.
Responsibilities
- Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in).
- Receive and process sales calls, quote requests, and product orders through delivery.
- Take ownership of customer relationships and upsell products.
- Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders.
- Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders.
- Maintain knowledge of physical inventory, availability, and pricing.
- Coordinate delivery to customers by arranging trucking routes to meet customer expectations.
- Manage negotiations of customer quotes and proposals.
- Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management.
- Occasionally attend client sites with sales representatives.
- Support customers with company return goods policy.
- Arrange direct and/or hot shot deliveries to correct customer problems.
- Process credit card transactions.
- Assist in physical inventory with other branch personnel.
- Help with some warehouse duties such as operation of forklift, picking, and packaging orders.
- Participate in special projects as requested by management.
- Any other duty, task, or responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
