Customer Service Representative
About The Position
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia. SAVARIA PATIENT CARE Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility. OVERVIEW: The primary purpose and function of this position is to support Handicare’s customer base, outside sales representatives and senior management.
Requirements
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
- Ability to write reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Bachelor’s Degree (B.A. / B.S.) from a four-year college or university; 2 years related experience in marketing, sales support & customer service; or equivalent combination of education and experience.
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook is required.
- The employee may occasionally stand, walk, stoop, kneel or crouch during shift.
- Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms.
- Employee must be able to occasionally lift and or move up to 25 lbs.
Nice To Haves
- Proficiency in Multiflex ERP, Microsoft Dynamics or other ERP systems preferred.
Responsibilities
- Enter, modify and expedite customer orders.
- Respond to customer inquiries regarding existing orders.
- Ensure the client’s requests are handled to completion.
- Field incoming customer calls regarding product details.
- Provide technical customer assistance on product troubleshooting/repair.
- Handle incoming (walk-in) customer requests. Demonstrate products.
- Prepare and issue quotations for customers, dealers and field-based sales representatives.
- Communicate any product/promotional updates to customers.
- Provide product support and education to existing dealers.
- Provide product support and help institute Handicare USA policies to both inside and outside sales representatives.
- Respond to sales reps on status of current orders.
- Generate and qualify leads.
- Provide telemarketing support on specific territory marketing initiatives.
- Fulfill requests for literature from dealers, sales reps and customers.
- Maintain and expand current customer database.
- As required, attend local trade shows and/or conferences.
- Execute direct mail/email campaigns; provide follow-up.
- Provide input to Handicare USA Management to assist with on-going product development.
- Assist in the development of marketing plans and general corporate communications (brochures, internet site, etc.).
- Additional duties as requested or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
