Customer Service Representative Part-Time

Plugz Electric•Forest Lake, MN

37d

About The Position

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. We pay for performance - Bi-weekly uncapped bonuses. This is a part-time role that could grow into a full-time position Varying hours 7AM-7PM weekend availability required

Requirements

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

Make outbound calls
Receive inbound calls and emails
Identify the reason for the customer’s call and collect relevant information
Perform data entry, filing, and maintain accurate records using specialized software CRM's, Microsoft Office, and other software
Support management tasks such as supply inventory, mail distribution, and basic accounting tasks
Assist with clerical duties including managing correspondence and maintaining organized files
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge