Customer Service Representative

Community Veterinary Partners•Westfield, NJ

7h•$17•Onsite

About The Position

Westfield Veterinary Group is a multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted “work-life balance.” We pride ourselves for the great care we take with clients and employees alike. We are currently looking for an energetic, enthusiastic, and quick learning individual to join our fast-growing team for full time or part time employment. Client Service Representative- Westfield Location. Come be a part of a growing team that values compassion, collaboration, and community! Our client service representatives support our efforts in providing the highest quality primary veterinary care to our patients. As the front line of communication between our clients and providers, our CSRs help to promote the practice by maintaining a client-oriented and professional work environment. CSRs are responsible for using the computer and veterinary management software, answering and directing phone calls, scheduling appointments, patient check-in and check-out, and more. They also service as liaisons between our patients and medical staff. Duties will include but may not be limited to;

Requirements

Above and beyond customer service skills and a positive attitude
Excellent written and oral communication skills
The ability to deal with fast paced and stressful situations
Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
Strong critical thinking, problem-solving, and decision-making skills
High school or equivalent (Required)
Customer service: 1 year (Required)

Responsibilities

Greet clients and pets in a prompt, courteous and helpful manner
Check out patients, print invoices, and receive/apply payment
Ensure work and reception area is kept clean and professional at all times
Answer phone calls and relay information to the appropriate party
Assist client at times of euthanasia by rooming patients, preparing paperwork and taking payments
Keep food and merchandise shelves stocked
Drawer reconciliation
End of day deposits
Complete all other tasks assigned