PT Customer Service Representative

Stocker Chevrolet•State College, PA

About The Position

Stocker Automotive is seeking a motivated, energetic, and customer-focused professional to join our growing team as a Customer Service Representative. This is more than a front-desk position — it’s a key role that drives customer satisfaction, builds lasting relationships, and keeps our service department running at peak performance. As a vital link between our skilled technicians and valued customers, you will guide clients through their vehicle service experience with clarity, confidence, and care. If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, this is an opportunity to build a rewarding career in the automotive industry. If you’re ambitious, people-driven, and ready to grow in a professional automotive environment, we’d love to meet you.

Requirements

Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Positive attitude and team-first mindset
Detail-oriented and organized
Commitment to providing exceptional customer service

Responsibilities

Greet customers promptly and create a welcoming, professional experience
Listen carefully to concerns and recommend appropriate maintenance or repairs
Present and explain multi-point vehicle inspection results in a clear, confident manner
Verify warranty, insurance, and service contract coverage
Prepare accurate repair estimates and review costs transparently with customers
Set clear expectations by explaining the service process from start to finish
Schedule service appointments efficiently
Accurately document all customer interactions and service details
Prepare detailed repair orders for technicians
Collaborate with supervisors and technicians to ensure timely, high-quality service
Deliver solutions that exceed customer expectations