Customer Service Representative
Wrench Group•Southlake, TX
•$15 - $17•Hybrid
About The Position
Do you love helping people and thrive in a fast-paced environment? Berkeys Plumbing, A/C & Electrical — one of the most respected names in home services across the DFW Metroplex — is growing and looking for a motivated, customer-first professional to join our award-winning Call Center Team. As a Customer Service Representative , you’ll be the friendly voice our customers rely on — scheduling appointments, answering questions, and ensuring every client feels cared for from the first hello to the final service visit.
Requirements
- 2+ years of customer service experience , preferably in HVAC, plumbing, or electrical industries
- Strong communication skills — friendly, confident, and professional
- Ability to multitask in a fast-paced environment while staying organized
- Comfortable with technology (ServiceTitan experience is a plus!)
- A team player with a positive attitude and commitment to excellence
- High School Diploma or GED preferred
- 1-year customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
- Must be able to work evenings and weekends when needed
Nice To Haves
- Experience with Service Titan is a plus!
Responsibilities
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Benefits
- Flexible Hybrid Schedule: Work remotely with just one day per week in the office
- Competitive Pay + SPIFFs & Bonuses for meeting performance goals
- Career Development: Ongoing coaching, training, and advancement opportunities
- Comprehensive Benefits Package including: Medical, Dental, and Vision with Company Contribution
- 401(k) with Company Match
- PTO, Birthday PTO , and Paid Holidays
- Disability, HSA, FSA & Life Insurance Options
- Fun, Engaged Culture: Employee events like BBQs, food trucks, and snow cone days 🍧
- Monthly recognition awards
- Employee appreciation gifts and wellness initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
