Customer Service Representative - PH (Remote)

Snapscale

19h•Remote

About The Position

Overview: Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Requirements

Minimum of 1 year relevant experience in the BPO or customer service industry
Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls
Excellent written communication skills for handling professional email and chat correspondence
Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines
Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations
Collaborative team player with a proactive mindset and strong sense of ownership and accountability
Ability to follow processes, adapt to feedback, and maintain high service quality standards
Comfortable using CRM systems, ticketing tools, and standard office software

Nice To Haves

Accounts Receivable and Billing experience (preferred)

Responsibilities

Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
Maintain a positive, empathetic, and professional attitude toward customers at all times
Process orders, forms, applications, and requests accurately and efficiently
Keep detailed records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with internal departments to ensure customer needs are met
Follow communication procedures, guidelines, and company policies
Stay knowledgeable about company products, services, and policies
Ensure customer satisfaction and provide feedback to the customer service manager