Temporary Customer Service Representative- Must be located in Pittsburgh or Surrounding Area
About The Position
Become a Health Care Customer Service Associate at UPMC Health Plan! Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Temporary Health Care Customer Service Associate, where you'll be the voice of UPMC Health Plan-supporting members with their health insurance questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence.
Requirements
- High school diploma or equivalent required. College degree preferred.
- Minimum of 2 years of customer service and/or call center experience.
- Proficient in typing and writing skills required.
- Ability to make independent decisions required.
- Complex analytical skills necessary to evaluate customer inquiries.
- Demonstrates good organizational skills.
- A desire to help others and portray empathy in all situations.
- Ability to learn complex health plan information.
- Demonstrate flexibility and motivation to learn & grow in the position.
- Flexibility in work schedule.
- Must live within 90 miles of Pittsburgh or Erie
- Wired connection (Ethernet only)
- Minimum 20 Mbps download / 5 Mbps upload
- No satellite, hotspot, or DSL connections allowed
- Speed test required upon offer acceptance
Nice To Haves
- Knowledge of Microsoft Office and Excel spreadsheet program preferred.
Responsibilities
- Answer incoming calls, emails, and chats from members and providers
- Help members understand their health plan, claims, and benefits
- Solve problems quickly and accurately to avoid repeat calls
- Document all interactions in our system
- Navigate multiple tools while staying focused and responsive
- Make outbound calls to follow up or provide updates
- Stay up-to-date on health plan policies and system changes
- Deliver compassionate, clear, and professional service every time
Benefits
- Paid, comprehensive on-the-job training provided
- Full benefits and a clear path for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
