Customer Service Representative

MLC•Sunset Hills, MO

About The Position

To service customers by processing orders, scheduling shipments, resolving issues, and providing assistance as needed. Act as an advocate between the company and customers to ensure total customer satisfaction and support MLC’s Core Values.

Requirements

Education: High School degree required. College courses would be preferred.
Experience: Minimum two (2) years customer service experience preferred.
Skills: Excellent organizational skills required. Must have the ability to manage and prioritize multiple projects. Good communication, grammar, spelling, and math skills required. Proficient in Microsoft Office Excel, Outlook, and Word (Must possess sufficient computer skills to take and process orders, as well as to develop and maintain spreadsheets and schedules.).
Abilities: Must have demonstrated an ability to work with customers and resolve issues.
Behaviors: Individual must always practice a high level of integrity in their daily work, while always maintaining a professional and positive demeanor.

Nice To Haves

College courses would be preferred.
Minimum two (2) years customer service experience preferred.

Responsibilities

Administer customer orders taken by phone, fax, or email in a prompt and efficient manner. Respond to inquiries for information relating to orders, shipments, or general information in a timely manner.
Collaborate with Operations and Supply Chain to schedule orders for shipment. Gather account information and creating account reference information, maintaining schedules and scheduling spreadsheets.
Coordinate with Regional Sales Managers and/or the Customer Service Pricing and Training Coordinator to maintain current pricing agreements, pricing discounts, and to resolve credit or pricing issues in a timely manner. Coordinate with Logistics to ensure timely delivery of orders.
Provide back up to other Customer Service Representatives as needed.
Review technical requirements for accounts.
Summarize rail accounts while monitoring gaps in pipeline to alert customers of potential trucking needs.
Utilize the provided reporting methods to determine upcoming product requirements, late shipments or customer account history
Employees are expected to perform other responsibilities, as needed.