Customer Service Representative

Exegistics Resource Solutions•Indianapolis, IN

11h•Onsite

About The Position

Join a team where your product knowledge matters, your organization skills shine, and your ability to build relationships directly impacts customer success. We are looking for a sharp, detail-driven, customer-focused professional who loves solving problems, learning about products inside and out, and serving as a dependable partner for our customers. This role blends customer service, inside sales support, and product expertise, making it ideal for someone who wants more responsibility and deeper customer relationships than a typical call-center job. You’ll be part of a tight-knit team of safety supply specialists supporting key customers who rely on us to keep their people safe every day!

Requirements

High school diploma or equivalent; completion of college courses or related certifications is highly preferred
1+ years of experience in customer service or sales, ideally in distribution or a similar environment
A professional, concise communicator who can explain product options clearly
Strong attention to detail, especially in data entry, order accuracy, and email communication
Ability to work comfortably under pressure while juggling multiple requests
A natural sense of urgency when supporting customers
Proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness and ability to learn Salesforce (CRM), P21, and modern communication tools
A mindset focused on problem-solving, follow-through, and making things easier for the customer

Responsibilities

Build strong relationships with customers and guide them toward the best product solutions for their needs.
Process orders, backorders, and open orders in Epicor Prophet 21 (P21) quickly and accurately.
Provide real-time information on pricing, availability, and delivery schedules.
Stay a step ahead to ensure timely, cost-effective delivery.
Troubleshoot issues by phone, email, or live chat and take ownership of resolving customer concerns.
Keep Sales team updated when customer issues arise or when service gaps need attention.
Work across Purchasing, Warehouse, and Logistics teams to resolve shipping delays or product issues.
Handle returns, issue RMAs, and ensure proper documentation and processing.
Review return patterns to suggest improvements and reduce repeat issues.
Research products and pricing; request quotes from vendors; collaborate with the Sales team on pricing confirmations.
Write Process Improvement Reports (PIRs) and participate in continuous improvement conversations during weekly meetings.