Customer Service Representative

Select Medical Corporation • Canonsburg, PA

36d • $16 • Onsite

About The Position

Healthcare Customer Service Representative (Onsite) Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you'll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You'll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts. Starting at $16.00 per hour

Requirements

• High school diploma or GED.
• Minimum of one year of customer service experience.

Nice To Haves

• Proficiency with computer systems, including Windows-based technologies.
• Experience in a call center or phone-based role.
• Familiarity with medical billing, insurance processes, or healthcare front desk operations.
• Strong problem-solving skills with the ability to work independently.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to handle challenging situations with professionalism and positivity.
• Experience managing sensitive information discreetly and securely.

Responsibilities

• Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.
• Accurately process patient payments and apply them to accounts.
• Manage and forward incoming mail following department protocols.
• Document all communication related to patient accounts in the billing system.
• Collaborate with other departments to address and resolve account inquiries effectively.
• Provide feedback on changes in payer plans, contracts, or billing information to the CBO team.
• Maintain strict compliance with HIPAA regulations.
• Assist with additional tasks as assigned when not managing inbound calls.

Benefits

• Comprehensive paid orientation program.
• Generous Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, dental, vision, and prescription insurance, plus life insurance.
• 401(k) retirement plan with company match.
• Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees