Experienced Customer Service Representative
About The Position
Our dynamic and dedicated team is looking for an experienced Client Service Representative with a passion for veterinary medicine and a drive to grow professionally. This role involves being the welcoming face and voice for clients, ensuring an excellent experience with every interaction. Responsibilities include handling scheduling, client inquiries, managing calls effectively, and processing medication refills and appointment requests through multiple level platforms. The representative will also collaborate with medical and technical staff to support seamless communication and care. AmeriVet is committed to the growth, development, well-being, and success of its team members, empowering them with resources, support, and opportunities to thrive and make a lasting impact in communities. The company offers tailored development programs, mentorship, career pathing, competitive pay, and a supportive, collaborative environment.
Requirements
- A solid background in vet med is required.
- Must be able to work 50% of Saturdays.
- Shifts start as early as 7:00 AM, so reliability and punctuality are essential.
Nice To Haves
- Previous experience managing high call volumes is a plus.
- Ambition to grow into a CSR Lead position.
Responsibilities
- Be the welcoming face and voice for our clients, ensuring an excellent experience with every interaction.
- Handle scheduling, client inquiries, and manage calls effectively while maintaining a positive demeanor.
- Handle multiple level platforms for medication refills and appointment requests.
- Collaborate with our medical and technical staff to support seamless communication and care.
Benefits
- A supportive team environment committed to professional development.
- Opportunities to advance within our practice.
- Competitive compensation.
- Tailored development programs, mentorship, and career pathing.
- Performance bonuses.
- 401(k) matching.
- Student loan assistance.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Mental health resources.
- Generous paid time off and holidays.
- A supportive, collaborative environment where everyone feels a sense of belonging.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
