PT Customer Service Representative

Planet Fitness • Lower Merion Township, PA

1d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, is dedicated to transforming lives through affordable fitness. They serve over one million members across 200+ clubs nationwide, providing a Judgement Free fitness experience. The company values accountability, drive, passion, and ambition in its team members, believing in their power to make a difference. This Customer Service Representative role is a part-time position starting at $XX per hour, with hourly increases based on anniversary dates. The position is crucial for delivering superior customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.

Requirements

• Customer service experience
• Must be 18 years of age or older
• Basic computer proficiency

Nice To Haves

• High school diploma/GED equivalent preferred

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees