Customer Service Representative
About The Position
We are looking for a Customer Service Representative to join our team. The ideal candidate will have excellent communication and customer relationship skills, and familiarity with Point of Sales (POS) systems. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including promoting customer confidence when greeting customers, answering phones, managing appointments, checking customers in and out through the POS system, and maintaining the internal and external image of the office/customer area.
Requirements
- High school diploma or GED required
- Successful completion of a pre-employment drug and background screening
Responsibilities
- Customer satisfaction throughout the customer's experience
- Telephone management to promote scheduling and shop traffic flows
- Entering/maintaining customer profiles in our POS system
- Gathering information on what brings the customer in (properly documenting the customer needs)
- Ensuring all paperwork is complete when billing out customers
- Communicating with shop management/personnel
- Maintaining office and customer areas in an organized, professional and clean manner
- Ensuring supplies for the office and customer area are at appropriate levels
- Working with the shop manager to assist with fleet paperwork and cash drawer management
Benefits
- Flexible schedule
- Benefits/Perks
- Competitive Compensation
- Training and Development
- Employee Discounts
- Positive Work Environment
- Locally-Owned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
