Customer Service Representative - Second Shift

HCA•Louisville, KY

34d

About The Position

This position is hiring for a second shift position. 12p-9p Schedule. Please note: This is an evergreen job posting. While we are not actively filling this role today, we anticipate openings in the next 6 months. Submitting your application now allows us to review your background in advance and contact you as soon as a position becomes available. You Can Change the Life of One to Care for the Lives of Many! At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we've dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare. That same passion for excellence in the classroom extends to our offices. At Galen, you'll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career. If you're looking for a career where you can make a difference, grow professionally, and be part of a caring team, we'd love for you to apply for the Customer Service Representative position today! Click here to learn more about Galen! Position Overview: As a Customer Service Representative at Galen College of Nursing, you will support the student experience within the College as an initial point of contact for prospective and active students through in-bound phone calls, emails, and web chat.

Requirements

Education:Bachelor's degree, preferred. Prior experience in customer service may be accepted in lieu of education.
Experience: Minimum of two years of experience in a customer experience-based environment
Special Qualifications: Computer proficient with Microsoft Office. Excellent verbal and written communication skills. Ability to work in a fast-paced environment. High attention to detail. Able to maintain a customer-friendly demeanor. Able to work flexible hours including evenings and some weekends.
Physical/Mental Demands & Work Environment: Must be able to sit at a desk for eight hours at a time. Ability to spend most of the day talking on the phone.
Degree of Supervision: Minimal.

Responsibilities

Answer multiple incoming calls from prospective and active students to share detailed information and schedule appointments for all campuses.
Ensure all student questions are answered and/or followed up with in a timely manner.
Utilize Web Chat functionality to communicate directly with students.
Develop a full understanding of the enrollment process within the college to provide accurate information to all inquiries.
Provide exceptional customer service and outcomes that relate to Galen College of Nursing's culture and core values.
Other duties, as assigned, and logically associated with the goals and objectives of the College.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
Free counseling services and resources for emotional, physical, and financial well-being
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
Consumer discounts through Abenity.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.