Customer Service Representative
About The Position
As a Customer Service Representative (CSR), you will help customers access high-quality OEM auto and truck parts from salvaged vehicles. You'll build strong relationships and provide exceptional service across phone, email, and online channels. In this fast-paced environment, you will process orders, assist with part selection, and ensure accuracy and professionalism in every interaction. Fenix Parts is growing rapidly, offering hands-on training, support, and opportunities for long-term career advancement.
Requirements
- Customer service experience required
- Automotive repair and/or auto parts knowledge preferred
- Strong verbal and written communication skills
- Effective problem-solving abilities
- High attention to detail
- Ability to multitask in a high-volume environment
- Proficiency with computer systems, phones, and CRM tools
Nice To Haves
- Auto parts sales or automotive service experience
- Knowledge of interchange systems
- Experience in a fast-paced call center or parts department
- Bilingual skills
Responsibilities
- Build strong customer relationships that encourage repeat business
- Handle inbound inquiries via phone, email, and chat
- Resolve customer concerns, returns, exchanges, and complaints
- Maintain knowledge of parts, inventory, pricing, and interchange systems
- Review, validate, and process orders accurately
- Provide information on part availability, compatibility, pricing, and condition
- Recommend alternative or interchangeable parts when needed
- Coordinate with yards to resolve discrepancies
- Negotiate pricing and terms within guidelines
- Follow up on quotes, inquiries, and order updates
- Provide solutions that support long-term customer satisfaction
- Enter and maintain accurate customer information in the CRM
- Meet daily/weekly call volume, follow-up, and quote conversion goals
- Contact vendors to source parts not in stock
- Work with yard teams and global staff to ensure a seamless customer experience
- Manage high inbound call volume and maintain response-time goals
- Maintain organization and professionalism in a fast-paced environment
- Perform additional tasks as assigned
Benefits
- Health insurance
- Dental Insurance
- 401(k) with match
- Vision insurance
- Life insurance
- Flexible spending account
- Referral program
- Employee assistance program
- Monday-Friday schedule (no weekends)
- Supportive team environment with strong leadership
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Waste Management and Remediation Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
