Customer Service Representative

Quick Cable•Caledonia, WI

11d•Hybrid

About The Position

Currently, Quick Cable is undergoing a transformation in which the company seeks to significantly improve service and productivity through operational excellence and implementing proven improvement in Customer Care and Retention methodologies. The Customer Service Representative role is critical to provide great customer service expertise and quick response time.

Requirements

3+ years of experience working within a manufacturing customer service atmosphere and order entry background.
Experience with working with ERP and or other inventory databases
Proficient in PC/ Microsoft Office skills
Excellent verbal and written communications.
Organized and able to manage multiple priorities effectively.
Self-motivated and goal oriented
Ability to forge solid relationships with teammates, managers, customers and operate effectively across a wide range of capabilities and personalities.
High school diploma required.

Nice To Haves

Associates degree in Sales, Marketing, Customer Service, or related area is strongly preferred.

Responsibilities

Manage customer orders timely and accurately.
Respond to all customer inquiries with a sense of urgency and first contact resolution.
Administer customer order changes, expedites, tracking and cancellations.
Process all incoming emails, calls and faxes promptly and accurately.
Provide product and order information accurately and knowledgeably.
Inform customers of unit prices, shipping date, anticipated delays, etc.
Contact customers concerning any changes or delays in shipment of orders.