Customer Service Representative

Element Materials Technology•Piedmont, SC

5d•$23 - $26•Onsite

About The Position

Element has an opportunity for a Customer Service Representative at our Greenville, SC site to perform order entry of incoming test requests and other scheduled tasks under direction of the General Manager. The Customer Service Representative consists of multiple responsibilities which help ensure centralized, consistent customer experience. This includes but is not limited to, professionally answering incoming calls and emails from internal and external customers, creating production and OTD reports, and communicating any issues with the customer. Salary: $23- $26/hr DOE Responsibilities

Requirements

Associate degree in business administration or related field preferred
2–4 years of experience in customer service, order management, or administrative support—preferably in a testing laboratory or technical services environment
Strong attention to detail with proven accuracy in data entry, documentation, and Purchase Order review
Excellent attention to detail
Ability to work independently
Ability to work well under pressure and meet tight deadlines without compromising the quality of work or safety
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Excellent written and verbal communication skills with the ability to manage client inquiries and coordinate across departments
Highly organized with strong multitasking and problem-solving abilities in a fast-paced setting, with commitment to safety, quality, and process compliance

Responsibilities

Utilize phone call / email handling processes to effectively communicate your role and the Element value proposition to incoming callers / web inquiries
Complete customer follow-up emails and phone calls as required each day
Receive incoming shipments & assist with customer pickup and return of samples
Review customer Purchase Order’s (PO’s), and enter work orders
Verify that orders received include all necessary paperwork to allow for proper testing of samples
Contact customers over PO discrepancies or to obtain additional test detail
Serve as a point of contact for customers, assisting them with order status updates
Work with Production and Laboratory personnel to expedite work
Alert staff to expedite/ rush work and follow-up on issues
Promptly address revised PO’s for work in progress by entering the new PO’s into the system and communicating changes to appropriate department supervisor
Ensures all work is performed in accordance with company safety and quality policies and procedures and regulatory agency regulations
Maintain solid and current knowledge of Element’s service offering
Document all customer concerns, delegate to appropriate quality manager, and provide follow-up to ensure resolution of concerns
Act as a resource in routing customer questions / issues and follow up to ensure customer satisfaction and keep abreast of changing customer needs
Well-developed oral and written communication skills to meet a variety of communication needs
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
Other duties as assigned by General Manager