Customer Service Representative
About The Position
Maintains a productive office environment by keeping the supplies ordered, office machines operating properly, answering phones and directing callers to the proper individuals, answering questions, maintaining files and preparing reports for internal and corporate needs. ESSENTIAL FUNCTIONS · Receives requests for quotes, orders and lead times from customers. · Makes quotations on standard items, writes orders, and relays pertinent information to customers. · Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers. Additionally assists with shipping and receiving as needed. · Maintain branch records. · Services both phone and walk-in customers. · Check customer and vendor information, stock status information, and order entry. · Assists outside sales reps as needed and assigned. · Works with Credit Department. · Assists in managing inventory. · Communicates with vendors, corporate and other branch offices. · Resolves customer complaints within their authority range. · Assists with shipping and receiving. · Orders office supplies and supports general manager/operations manager as needed. · Provides leads to outside sales reps. · Quotes both components and repairs. · Identifies leads. ESSENTIAL FUNCTIONS · Performs a variety of administrative functions; schedules appointments, gives information to callers, and distributes mail. · Composes memos, research and creates presentations, generate reports, and handle multiple projects. · Sets priorities and procedures for accomplishing work. · Responds independently to routine correspondence for manager. Maintains confidentiality and recommends solutions or actions required. · Makes travel arrangements and prepares itineraries. · ISO Coordinator responsibilities as assigned. · Back-up to answer telephones. · Assists with all invoicing. · Assists in branch inventory, shipping and receiving. · Maintains files, freight bills and petty cash.
Requirements
- Ability to perform work accurately and thoroughly.
- Accept responsibility for his/her actions.
- Accept constructive criticism without becoming defensive.
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Proper listening, oral and written skills and command of the English language.
- Must possess a high degree of organization.
- Ability to pay attention to details.
- Must have strong administrative skills.
- Able to complete assigned tasks under stressful situations.
- High School Graduate or equivalent
- Three years administrative and/or hydraulic experience or equivalent, hands-on customer service or mechanical experience in hydraulics or related field
- Must be proficient in Microsoft Word, Excel, and Outlook
Responsibilities
- Receives requests for quotes, orders and lead times from customers.
- Makes quotations on standard items, writes orders, and relays pertinent information to customers.
- Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers.
- Assists with shipping and receiving as needed.
- Maintain branch records.
- Services both phone and walk-in customers.
- Check customer and vendor information, stock status information, and order entry.
- Assists outside sales reps as needed and assigned.
- Works with Credit Department.
- Assists in managing inventory.
- Communicates with vendors, corporate and other branch offices.
- Resolves customer complaints within their authority range.
- Assists with shipping and receiving.
- Orders office supplies and supports general manager/operations manager as needed.
- Provides leads to outside sales reps.
- Quotes both components and repairs.
- Identifies leads.
- Performs a variety of administrative functions; schedules appointments, gives information to callers, and distributes mail.
- Composes memos, research and creates presentations, generate reports, and handle multiple projects.
- Sets priorities and procedures for accomplishing work.
- Responds independently to routine correspondence for manager.
- Maintains confidentiality and recommends solutions or actions required.
- Makes travel arrangements and prepares itineraries.
- ISO Coordinator responsibilities as assigned.
- Back-up to answer telephones.
- Assists with all invoicing.
- Assists in branch inventory, shipping and receiving.
- Maintains files, freight bills and petty cash.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
