Customer Service Representative
IronMountain Solutions•Vienna, VA
•Hybrid
About The Position
Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. The successful candidate will provide proactive support, suggest and implement process improvements, be customer-service oriented, have strong attention to detail and quality, possess great organization skills, and be able to adapt quickly to changing priorities. An active Public Trust level security clearance or the ability to obtain one is required.
Requirements
- High school diploma required
- Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment
- Must currently hold or be eligible to obtain a U.S. Public Trust security clearance
- Only U.S. citizens are eligible for this level of clearance
- Must live within 50 miles of Tysons Corner, VA
Nice To Haves
- HDI Certification is highly preferred but not required
Responsibilities
- Ability to operate in a high-volume metrics driven call center environment
- Ability to be flexible with work schedule to support the Call Center’s needs during operating hours
- Ability to multitask and research information on multiple databases at the same time
- Ability to enter data and talk to stakeholders at the same time
- Ability to conceptualize scenarios and communicate it effectively to stakeholders
- Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
- Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
- Ability to listen actively to sensitive information
- Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
- Ability to analyze multifaceted issues relating to the SEVIS system
- Ability to provide support to international stakeholders and academic institutions
- Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
