Customer Service Representative - Tolleson, AZ

Velocity Vehicle Group • Tolleson, AZ

12d

About The Position

As a Customer Service Representative, you'll be the welcoming face to our customers, efficiently gathering vehicle details, managing paperwork, and providing constant updates throughout the repair process. Your proactive support ensures customers receive comprehensive solutions to their queries, while your meticulous record-keeping and adherence to safety protocols uphold our standards.

Requirements

• Dedication to delivering exceptional customer service.
• Proficient typing skills and computer operations.
• Strong organizational prowess.
• Excellent communication, problem-solving, and sales acumen.
• Stellar interpersonal skills for professional interactions.
• Efficient order management and follow-up abilities.
• Superior multitasking and organizational capabilities.
• Must be able to pass post offer background and drug test.

Responsibilities

• Warmly greet customers and gather comprehensive vehicle information.
• Handle paperwork efficiently and provide regular updates during repairs.
• Actively engage with customers to address their queries and concerns.
• Ensure data accuracy and integrity at all times.
• Collaborate seamlessly with team members to meet company objectives.
• Stay up-to-date on product developments to enhance customer service.
• Adhere strictly to safety policies and procedures.

Benefits

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees