Customer Service Representative
About The Position
Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned.
Responsibilities
- Responds to basic customer inquires regarding products
- Provides quotes
- Handles order entry
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
- Orders items to ensure appropriate inventory levels are maintained for customers
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
- Determines the most cost effective shipping method for customer orders
- Partners with Account Representatives to ensure customer satisfaction
- Expedites backorders
- May pull inventory and prepare order for shipment to customer
- May handle customer returns
- Performs other duties as assigned
Benefits
- healthcare coverage
- 401(k)
- tuition reimbursement
- vacation
- sick
- holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
