Customer Service Representative

MDVIP LLC • Boca Raton, FL

11d • Onsite

About The Position

The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response.

Requirements

• High school diploma or GED
• One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience.
• Consistently exhibits an understanding of MDVIP policies and procedures to ensure accurate information is conveyed to internal and external contacts, and relevant information is documented.
• Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
• Achieves satisfactory or above quality monitoring scores and meets established metrics.
• Demonstrates organizational values and adheres to departmental policies and expectations with regard to dependability and schedule adherence.
• Strong communication skills and be articulate and concise.
• Displays professional telephone etiquette and ability to use advanced phone systems.

Nice To Haves

• Associate degree
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

Responsibilities

• Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
• Accurately documents all phone calls and activities in the member’s record.
• Researches and resolves member issues and develops appropriate solutions.
• Provides information to Members and Doctor’s offices to assist with Flexible Spending Account reimbursement inquiries.
• Assists members/physicians with MDVIP general website and App support.

Benefits

• health, dental, vision insurance, and retirement plans.
• access to ongoing training and leadership development programs.
• attractive base salary complemented by performance-based incentives for eligible roles.
• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees