4X10 Customer Service Representative | Full-Time (4 Days a Week)

OneMCI•Wichita, KS

12h•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for helping customers and driving results? We’re looking for Customer Service Representatives to support outbound sales campaigns for top-tier commercial clients across both consumer and business programs. In this role, you’ll connect with prospects and existing customers via outbound calls, providing product information, upselling services, and strengthening client relationships. This is your chance to represent some of the world’s most recognized brands across exciting, fast-paced projects. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Minimum age: 18 years
High school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Excellent problem-solving and conflict resolution abilities
Customer-focused mindset with empathy and patience
Ability to multitask and self-manage in a fast-paced environment
Team-oriented with strong interpersonal skills

Nice To Haves

1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
Experience in state or federal work environments

Responsibilities

Make outbound calls to customers and prospects with professionalism and enthusiasm
Identify customer needs and deliver tailored product recommendations
Upsell and cross-sell services to maximize customer value
Resolve inquiries using internal systems and team collaboration
Document customer interactions and claims accurately
Follow scripts, policies, and compliance procedures
Handle sensitive information with care and confidentiality
Escalate complex issues to the appropriate support teams
Stay informed on program updates through training and team meetings
Meet attendance and scheduling expectations consistently

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.